Hotline for Reporting Complaints

COPEFRUT S.A. COMPLAINT PROCEDURE

To file a report, we encourage you to read about our Prevention Model so that you can correctly fill out the Report Form.

Chilean Law No. 20,393 on Criminal Liability and Crimes

In order to prevent employees or individuals involved in the company’s activities from committing crimes such as bribery, money laundering, terrorist financing, receiving stolen property, or any other offense, we have implemented the Crime Prevention Model, in accordance with applicable regulations, specifically Law 20,393.

Cornerstones of Copefrut's Crime Prevention Model:

Crime Prevention Officer (CPO)
In order to implement this model and follow up on reports, the company has appointed a person to be responsible for this role. The Crime Prevention Officer (EDP) is our Internal Auditor, Rodolfo Zúñiga, who is responsible for ensuring that the Crime Prevention System operates effectively at Copefrut S.A.
Whistleblower Channel
We have a whistleblower channel accessible via our website and intranet that allows our employees, contractors, producers, suppliers, and other stakeholders to report any incidents where they have knowledge of or suspect the commission of any act constituting a crime. Additionally, these incidents can be reported to a direct supervisor or communicated directly to the Crime Prevention Officer.
Protection of the Reporter’s Identity
This reporting channel is anonymous, unless the reporter expressly chooses to identify themselves. In the latter case, Copefrut S.A. undertakes to treat such identification with the utmost confidentiality, always safeguarding the reputation, credit, or safety of the person making the report.

Fines Set Forth in Law 20,393

If a crime has been committed for the company’s benefit and the company has failed to comply with the prevention system, Copefrut S.A. may be subject to the following penalties:

Dissolution of the legal entity (closure of the company).
Temporary or permanent prohibition on entering into contracts with the government.
Partial or total loss of tax benefits.
Fines of up to 300,000 UTM.

What happens if, as an employee, I don't comply with the crime prevention system?

If an employee fails to comply with their obligations regarding monitoring, reporting, training, or any other obligation established in the Crime Prevention System, they may be subject to the following sanctions:

Verbal warning
Written warning
A fine of up to 25% of the worker's daily pay
Termination of the Employment Contract

This does not prevent Copefrut S.A. from taking the appropriate legal action warranted by the case.

All reports must be submitted using the form available on this Reporting Channel; once submitted, they will be handled exclusively by the Crime Prevention Officer at Copefrut S.A.

Employees, contractors, producers, suppliers, or other related parties agree to file reports in a serious, responsible, and well-founded manner, through which they may bring to the attention of Copefrut S.A. any suspected violations of applicable laws or the company’s policies, standards, and procedures.

LAW 20,393 AND OTHER COMPLAINTS

COMPLAINT FORM